The same complete product ships on every tier. Community includes every capability; Cloud Team adds managed hosting and orboto AI; Cloud Business adds the SSO and multi-instance federation procurement asks for. Higher tiers layer on scale and procurement controls - retention, storage, support, SSO, SCIM - while the core product stays complete on every plan.
Multi-instance federation across orboto deployments
Bring your own domain (tickets.yourbrand.com)
Unlimited audit-log retention
30-day backup + on-demand restore
Priority support, response within 4 hours (service hours)
98 % uptime target, GDPR export API, evidence export for your own BSI C5 audit
Feature comparison
The complete product ships in every tier - every capability is yours from Community up. Higher tiers layer on procurement controls and headroom: Cloud Business brings the SSO and federation procurement asks for, Enterprise adds SCIM, content encryption and a company package for larger teams and organisations, and audit retention, backups, storage and support scale with your plan.
Feature
Community
Cloud Team
Cloud Business
Enterprise
Plan & track
Tickets - Kanban, Lists, Gantt, Sprints, Backlog
Critical path + Activity-on-Node network diagram
RACI responsibility assignment + matrix (CSV / PDF export)
Content encryption - stored files and backup archives
Sealed with a key only your instance holds; on request the key is yours (AWS KMS, external KMS or key file), and revoking it makes the data unreadable. Protects storage, backups and the hosting layer, not against the operator of a running instance - self-hosting covers that.
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Limits, retention, support
Audit-log retention
Self-managed
90 days
Unlimited
Custom
Backup retention
Self-managed
14 days
30 days + on-demand restore
Custom
Storage included
Self-managed
100 GB ●
100 GB ●
Custom
Support
Community
Response within 24 hours
Response within 4 hours (priority)
Custom
Uptime SLA
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98 % target
98 % target
Custom
● Included in this tier · - Not included · Values show tier-specific limits.
● Additional storage is available to purchase on Cloud Team and Cloud Business.
Larger team or organisation? Ask for a company package.
Larger teams and organisations get a company package on request: volume, contract term, onboarding and training, and support. Contact [email protected].
Content encryption: stored files and backup archives are sealed with a key only your instance holds, and on request the key is yours (AWS KMS, external KMS or key file), revocable as a kill switch. It protects storage, backups and the hosting layer, not against the operator of a running instance; self-hosting covers that. Security and encryption
Billed alongside your Cloud subscription. Not required - orboto works without them.
orboto Mail Service
In-product transactional e-mail for workspace notifications, invites, password resets and automated workflow mails. Tiered subscription or pay-as-you-go prepaid credits. Sent from your own domain with auto-DKIM.
orboto AI
AI-assisted workflows - summaries, semantic search, ticket triage, sprint planning, and ask-docs Q&A. Bundled with every Cloud tier today; standalone token packs for Self-Host customers. Free during beta.
How billing works
Taxes handled for you: prices are exclusive of VAT, US sales tax, UK-VAT and other transactional taxes. The applicable amount is added at checkout based on your billing address and remitted in your jurisdiction without any work on your side.
Hosted in the EU (Germany): workspaces run on EU-based infrastructure in Germany, and your data does not leave the EU. US hosting is available on request. Workspaces don't change region without explicit operator action. Full sub-processor list in the Privacy Policy.
Cancel any time: cancellation takes effect at the end of the current billing period. Workspace data exportable for 90 days after, then irreversibly deleted.
FAQ
What's the difference between Self-Host and Cloud?
Cloud is what's available at launch - we run it on EU infrastructure in Germany (US hosting on request), with SLAs and support included in the per-seat price. Self-Host is on the roadmap - same product, deployed by you on your own hardware. Join the Self-host announcement list and we'll let you know the moment it's ready.
What happens when we upgrade or downgrade?
Upgrades take effect immediately, prorated against the remaining billing period. Downgrades take effect at the end of the current billing period - no refund for the already-paid time. Add or remove seats any time; the next invoice reflects the change.
Can we get a refund?
Orboto's services are for businesses only (entrepreneurs under § 14 BGB, public-law entities), so there is no consumer right of withdrawal. Payments are generally not refunded pro-rata at cancellation, and you keep access until the end of the current billing period. Documented service outages over 24 hours, a technical inability to use the service for more than 7 days, and duplicate charges are eligible for goodwill refunds.
Can we pay by invoice / bank transfer?
Annual Cloud Business contracts and Enterprise contracts accept invoice + SEPA bank transfer through our payment partner. Smaller monthly subscriptions are credit-card or SEPA direct debit only. Talk to us at [email protected] if you need a custom billing setup.
Need a custom plan?
Procurement requirements, on-prem deployment, custom SLA, multi-region hosting, training, support for your own BSI C5 audit - say hello and we'll figure out the shape together.