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Pricing that scales with your team.

The same complete product ships on every tier. Community includes every capability; Cloud Team adds managed hosting and orboto AI; Cloud Business adds the SSO and multi-instance federation procurement asks for. Higher tiers layer on scale and procurement controls - retention, storage, support, SSO, SCIM - while the core product stays complete on every plan.

Community

Self-host - coming after launch.

Free

 

Notify me when available
  • All core features - tickets, docs, time-tracking, AI assist
  • All integrations - GitHub, GitLab, Bitbucket, Slack, Discord, Teams
  • Full imports - 17 adapters (file export or live API) + CSV/JSON
  • Native MCP server + inbound mail + workspace branding included
  • Self-hosted on your own infrastructure
  • Community channels for support

The full product, deployed by you. Ships after Cloud goes GA.

Cloud Team

Everything a normal team needs, hosted by us.

$10/ seat / month

Billed annually - save approx. 17 %

Join the waitlist
  • All Community features, hosted by orboto on EU infrastructure
  • AI-assist for labels, dedupe, ask-docs and sprint retros
  • 100 GB storage included (then +5 €/100 GB/mo)
  • 14-day backup retention
  • 90-day audit-log retention
  • E-mail support, response within 24 hours (service hours)
  • 98 % uptime target

Cloud Business

Same capabilities as Team, plus SSO and federation for procurement.

$16/ seat / month

Billed annually - save approx. 11 %

Join the waitlist
  • Everything in Team - capabilities are the same; this tier scales the caps
  • SSO (OIDC + SAML) - procurement-grade authentication
  • Multi-instance federation across orboto deployments
  • Bring your own domain (tickets.yourbrand.com)
  • Unlimited audit-log retention
  • 30-day backup + on-demand restore
  • Priority support, response within 4 hours (service hours)
  • 98 % uptime target, GDPR export API, evidence export for your own BSI C5 audit

Feature comparison

The complete product ships in every tier - every capability is yours from Community up. Higher tiers layer on procurement controls and headroom: Cloud Business brings the SSO and federation procurement asks for, Enterprise adds SCIM, content encryption and a company package for larger teams and organisations, and audit retention, backups, storage and support scale with your plan.

FeatureCommunityCloud TeamCloud BusinessEnterprise
Plan & track

Tickets - Kanban, Lists, Gantt, Sprints, Backlog

Critical path + Activity-on-Node network diagram

RACI responsibility assignment + matrix (CSV / PDF export)

Earned Value Management (SPI / CPI · EAC / VAC forecast)

Bulk-edit by OQL query

Custom roles + per-field permissions (PBAC)

Alert rules + scheduled reports

Document

Wiki + WYSIWYG (slash-commands + markdown shortcuts)

Smart-links + backlinks per paragraph

Semantic + full-text search

Drafts + revision history with diff view

Time & budget

One-click time-entry inline on any ticket

Plan blocks + click+drag time-entry on the calendar

Capacity-planning (team · individual · absence-aware)

Subscribe-by-URL calendar feeds (personal + project)

Budget tracking in actual cost

Timesheet approvals with audit trail

AI & agents

AI-assist (labels · dedupe · ask-docs · retro · estimate · split · digest · translate)

AI agents as permissioned teammates - claim · commit · close under your PBAC + audit

Native MCP server - OAuth one-click from Claude · Cursor · Copilot

Live push for autonomous agents (notifications/resources/updated)

BYO-key (OpenAI · Anthropic · Mistral · local)

Prompt-injection defences across every AI surface

Managed orboto AI (add-on)

OptionalOptionalOptionalOptional
Integrate

REST + OQL + MCP API

Webhooks + inbound e-mail (webhook · IMAP · SMTP)

Per-project inbound e-mail addresses

Self-hosted inbound SMTP server

Email Template Editor (WYSIWYG + revisions + AI translate)

Git integrations (GitHub · GitLab · Bitbucket)

Notifications (Slack · Teams · Discord · Telegram · in-app · e-mail)

Brand & embed

Workspace branding (logo · colour · display name)

Custom login page

Compliance evidence export for your own BSI C5, ISO 27001 or SOC 2 audit (orboto itself is not certified)

Move from anywhere

Imports - 17 adapters: Jira · Linear · Asana · Trello · ClickUp · Notion · Monday · Azure DevOps · Redmine · GitHub · GitLab + CSV / JSON

GitHub Issues · GitLab Issues · Bitbucket - first-class code-host imports

Generic CSV + JSON import with column mapping

Transactional one-shot - comments + time entries + dependencies + labels + milestones

Federation pull from another orboto instance

Procurement controls

Single Sign-On (OIDC + SAML)

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Multi-instance federation

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SCIM 2.0 user provisioning

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Content encryption - stored files and backup archives

Sealed with a key only your instance holds; on request the key is yours (AWS KMS, external KMS or key file), and revoking it makes the data unreadable. Protects storage, backups and the hosting layer, not against the operator of a running instance - self-hosting covers that.

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Limits, retention, support

Audit-log retention

Self-managed90 daysUnlimitedCustom

Backup retention

Self-managed14 days30 days + on-demand restoreCustom

Storage included

Self-managed100 GB ●100 GB ●Custom

Support

CommunityResponse within 24 hoursResponse within 4 hours (priority)Custom

Uptime SLA

-98 % target98 % targetCustom

● Included in this tier · - Not included · Values show tier-specific limits.

● Additional storage is available to purchase on Cloud Team and Cloud Business.

Larger team or organisation? Ask for a company package.

Larger teams and organisations get a company package on request: volume, contract term, onboarding and training, and support. Contact [email protected].

Content encryption: stored files and backup archives are sealed with a key only your instance holds, and on request the key is yours (AWS KMS, external KMS or key file), revocable as a kill switch. It protects storage, backups and the hosting layer, not against the operator of a running instance; self-hosting covers that. Security and encryption

Optional add-ons

Billed alongside your Cloud subscription. Not required - orboto works without them.

orboto Mail Service

In-product transactional e-mail for workspace notifications, invites, password resets and automated workflow mails. Tiered subscription or pay-as-you-go prepaid credits. Sent from your own domain with auto-DKIM.

orboto AI

AI-assisted workflows - summaries, semantic search, ticket triage, sprint planning, and ask-docs Q&A. Bundled with every Cloud tier today; standalone token packs for Self-Host customers. Free during beta.

How billing works

  • Taxes handled for you: prices are exclusive of VAT, US sales tax, UK-VAT and other transactional taxes. The applicable amount is added at checkout based on your billing address and remitted in your jurisdiction without any work on your side.
  • Hosted in the EU (Germany): workspaces run on EU-based infrastructure in Germany, and your data does not leave the EU. US hosting is available on request. Workspaces don't change region without explicit operator action. Full sub-processor list in the Privacy Policy.
  • Cancel any time: cancellation takes effect at the end of the current billing period. Workspace data exportable for 90 days after, then irreversibly deleted.

FAQ

What's the difference between Self-Host and Cloud?

Cloud is what's available at launch - we run it on EU infrastructure in Germany (US hosting on request), with SLAs and support included in the per-seat price. Self-Host is on the roadmap - same product, deployed by you on your own hardware. Join the Self-host announcement list and we'll let you know the moment it's ready.

What happens when we upgrade or downgrade?

Upgrades take effect immediately, prorated against the remaining billing period. Downgrades take effect at the end of the current billing period - no refund for the already-paid time. Add or remove seats any time; the next invoice reflects the change.

Can we get a refund?

Orboto's services are for businesses only (entrepreneurs under § 14 BGB, public-law entities), so there is no consumer right of withdrawal. Payments are generally not refunded pro-rata at cancellation, and you keep access until the end of the current billing period. Documented service outages over 24 hours, a technical inability to use the service for more than 7 days, and duplicate charges are eligible for goodwill refunds.

Can we pay by invoice / bank transfer?

Annual Cloud Business contracts and Enterprise contracts accept invoice + SEPA bank transfer through our payment partner. Smaller monthly subscriptions are credit-card or SEPA direct debit only. Talk to us at [email protected] if you need a custom billing setup.

Need a custom plan?

Procurement requirements, on-prem deployment, custom SLA, multi-region hosting, training, support for your own BSI C5 audit - say hello and we'll figure out the shape together.

[email protected]
Pricing - orboto